Privacy Policy

Privacy Policy

 The Agnes Family is committed to proving you with the best possible customer service experience in an online platform. The Agnes Family is bound by the Privacy Act 1988 (CTH).

  1. This policy explains how The Agnes Family handles personal information relating to individuals, regardless of whether they are customers or not.
  2. This website is operated by The Agnes Family.
  3. The Agnes Family provides all access to and the use of the website, and any of its services and related products.
  4. Please read these terms and conditions (“terms and conditions”, “terms”) carefully before using The Agnes Family website (“website”, “service”) operated and referenced by The Agnes Family as (“us”, ‘we”, “our”).


Privacy Policy for mobile apps – iOS and Android

  1. All The Agnes Family apps link to The Agnes Family.
  2. Our commitment to your privacy is important to us. The Agnes Family privacy policy sets out how we manage collect and handle the data we collect whether you are a customer, visitor, supplier, social media user, digital services provided and/or if you present in person.


Updating of Personal Information

  1. It is important to us that the personal information we collect from you is accurate and up to date and free from errors and omissions. If it can be found that information is not accurate, incomplete or needs updating, we require you to submit in writing a request to have the changes made. The Agnes Family will then take the necessary steps to correct the information.


Information Collected

  1. The Agnes Family only collects personal information where necessary and reasonable that impacts upon one or more of The Agnes Family activities and/or functions.
  2. For purposes unrelated to The Agnes Family services/activities/products, you agree not to disclose, sell, rent, or distribute in any way, a user’s information to any third party.
  3. Right to filter content – At any time, you acknowledge and agree that The Agnes Family must comply with legal obligations regarding content submitted to the website and/or mobile apps (if applicable) and that we may be required to review content in determining whether it violates these terms and conditions (including unlawful content disclosed to us).


Third Parties – Service Providers

  1. The use of your collected information by The Agnes Family website will also be used for improving the site. This may also include log data which is the information that your browser sends, IP address, browser type/version/pages visited along with dates and times and other statistics
  2. You also agree that third party terms of service and privacy policy are in addition to The Agnes Family and that you should read them carefully before agreeing to them
  3. It is the sole responsibility of third parties to submit content either by uploading, email, post or transmit that is not offensive, indecent and/or objectionable and does conflict with The Agnes Family policies.
  4. The terms and conditions of The Agnes Family do not create any third-party beneficiary rights. For the purposes of inconsistency and conflict with The Agnes Family terms and conditions, the additional third party terms will prevail for the conflict or inconsistency.



  1. The Agnes Family (“us”, ‘we”, “our”) uses cookies on The Agnes Family website (“website”, “service”). By using the The Agnes Family website, you consent to the use of cookies
  2. Cookies can be ‘session’ or ‘persistent’ cookies. Both are used by The Agnes Family to run the service. Essential cookies maybe used when authenticating users and preclude fraudulent activity. Third party cookies report usage statistics on and through our service in addition to the delivery of advertisements.


How The Agnes Family uses cookies 

  1. Please be aware that the use and access to the The Agnes Family website with ‘any browser’ may place a number of cookies into your web browser. Configurations of a number of browsers are set up to refuse cookies. Deletion of cookies from your computer’s hard drive may hinder your access when engaging with our website.

The Agnes Family uses cookies for the following purposes:

  • For storage of your preferences
  • Enable delivery of advertisements
  • Enable certain functions of the service
  • Provide anonymous analytics that maybe combined and used in broader analysis to support the website and create a more efficient and user friendly experience
  • The identification of users and their browsing history will not be known unless law enforcement exercise a warrant for the purposes of reviewing activity logs.


Authority – Use of the Services 

  1. Our (Privacy Policy) further explains the use of your personal data. You are responsible for ensuring the accuracy of your information and safety/security of your identifying information. All activities under your account and password are your responsibility. If at any stage you feel the security of your account has been compromised, please inform us immediately. By using our services, you agree to our privacy policy and how your information is used.
  2. In addition to this, you agree that any materials not owned by you are acknowledged and correctly cited to the owner/author
  3. You also agree not to reproduce or redistribute any of another’s protected materials in any way, including digital, electronic or other methods of communication.
  4. You agree/grant The Agnes Family a royalty-free and non-exclusive license to the content you upload, display, copy, use, transmit, publish and broadcast.
  5. As part of the The Agnes Family registration process, and/or continued use of any of the services provided on the website, personal information will be required and include, but not limited to:
  • Preferred username
  • A password
  • Email address
  • Mailing address (PO box or street address)
  • Telephone number
  • Your account must not have been previously disabled/suspended or breached any of our terms and conditions/policies


Mobile Apps/Social networks

You agree to give additional information that may be used and include:

  • First and Last name
  • Nickname
  • Email Address
  • Birth Date
  • Time Zone
  • Screen names
  • Demographic location
  • Demographic information such as gender, marital status
  • Photos (uploaded)
  • Be 18 years old and over
  • You must not be a convicted sex offender
  • All personal information collected is dependent on the type of engagement you have with us
  • In addition to this, all personal information including sensitive information is stored as long as necessary and legally required.
  • Social networking data may have special protections under the laws of your country. You agree that if you choose to submit data concerning your health, religion and political views, philosophical or ethnic origin, that these fall under this category.



Our aim:

  1. You have the right that The Agnes Family will handle complaints in a friendly and professional manner
  2. Acknowledge complaints and receipt of this within 5 business days,
  3. Provide a resolution to all complaints within 45 days. If delayed past this time, we will contact you with the reason.
  4. Disputes of any nature related to The Agnes Family website and services you access, use or purchase from us will be governed by the laws of Australia, without regard to principles of conflict laws, will govern these terms and conditions and you consent to exclusive jurisdiction and venue of such courts.
  5. Copyright complaints – The Agnes Family respects the rights of others in regards to intellectual property. If any content posted on The Agnes Family website infringes the rights of any person, appropriate action will take place. This may include removing the content.
  6. We aim to resolve disputes in the most cost effective and neutral manner as quickly as possible. This may be in the form of dispute resolution, arbitration in an agreed location by the parties. Complaints are valuable feedback that helps us to continue and/or improve our services. It is important to The Agnes Family that we meet your needs to a satisfactory standard and in a professional manner. Your first point of call for any disputes is through or customer service centre.


Contact Information

  1. Questions, concerns, complaints or suggestions are welcome in regards to this policy including personal detail subject to applicable laws. We require that you contact us through our website during business hours.
  2. Please refer to the Terms and Conditions and Privacy Policy on how and when your account can be closed.
this page:

Contact Us